Welcome to Storage Systems Direct!

These Terms and Conditions govern your use of our website and your purchase of products from us. By accessing our site or placing an order, you agree to be bound by these terms.

 

1. About Us

This website is operated by Storage Systems Direct, a UK-based retailer of storage equipment.

We do not hold physical stock, instead, we work with a third-party supplier who ship directly to our customers.

Registered address: 21 Churchill Avenue, Herne Bay, Kent, CT6 6SG

Email: Storagesystemsdirect@hotmail.com

VAT number: 979886026

 

2. Using Our Website

By using this website, you agree to:

Use it for lawful purposes only

Not attempt to hack, disrupt, or misuse the site

Provide accurate and truthful information when placing an order.

 

3. Products, Descriptions and Quality

We make every effort to ensure product descriptions, prices, and images are accurate. However, slight variations may occur.

Products are supplied according to the manufacturer’s specifications and quality standards.

If you believe a product is faulty or damaged, please contact us within 7 days of receiving it.

We may request evidence (e.g., photos) and arrange for a return or replacement.

 

4. Placing An Order

By placing an order, you confirm that all information you provide is correct.

After placing your order, you will receive an email confirmation.

We reserve the right to refuse or cancel any order where necessary, including due to pricing errors or stock issues.

 

 

5. Prices and Payment

All prices are shown in GBP (£) and include VAT unless stated otherwise.

Payment must be made at the time of placing your order.

We accept payments via credit card, debit card, PayPal.

Your payment details are processed securely, we do not store your card information.

 

6. Delivery

We work with a trusted third-party supplier who ship products directly to you on our behalf.

Delivery times may vary depending on stock availability and your location.

We are not liable for delays caused by the supplier, courier, or other circumstances beyond our control.

 

7. Returns, Refunds & Cancellations​​

You have the right to cancel your order within 14 days of receiving the goods, in line with the Consumer Contracts Regulations 2013.

To arrange a return, please contact us at Storagesystemsdirect@hotmail.com.

Returned products must be unused, in original packaging, and in resalable condition.

Refunds will be processed within 14 days of receiving returned goods.

 

8. Non-Delivery

If your order does not arrive within the expected delivery time frame, please contact us as soon as possible.

We will liaise with our suppliers and couriers to investigate the issue.

We are not liable for delays caused by courier issues, customs, or events beyond our reasonable control.

 

9. Data Protection & Privacy

We respect your privacy and handle your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

We collect your details to process your order

We may share your name, address, and order details with our suppliers so they can ship your products directly

For more information, please read our [Privacy & Cookie Policy]

10. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential losses arising from the use of our website or products

We are not liable for any delays, damages, or issues caused by third-party suppliers or couriers

Nothing in these terms excludes our liability for death, personal injury, or fraud where legally required

 

11. Termination

We reserve the right to suspend or terminate your access to our website or services if you breach these Terms.

Any outstanding obligations, including payment for products already shipped, will remain enforceable after termination.