Returns & Refunds

We want you to feel completely at ease when you shop with us. Every order is handled by one of our trusted UK fulfilment partners, and we stay closely involved to make sure everything arrives just as it should.

Our aim is simple: clear information, fair solutions, and a friendly team you can rely on whenever you need us.

Returns

30-Day Return Window

You may request a return within 30 days of delivery if your item does not meet your expectations.

Returned items must include all original contents and packaging. Items that do not meet these requirements may not qualify for a refund.

If the original packaging is missing, a £15 repackaging fee will be deducted from your refund so the item can be safely prepared for resale.

Unless the item is faulty or damaged, the cost of returning the item is the responsibility of the customer. Return charges are set by our fulfilment partner, and we will confirm the exact return fee with you when you request a return.

If you wish to return an item, please contact us to explain the reason for your return and request a return label.

Once your return has been received and inspected, we will issue a refund for the value of the goods (excluding shipping fee).

To arrange a return, please contact:
📧 Admin@storagesystemsdirect.co.uk

This does not affect your legal rights as a consumer.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within 30 days of delivery, please contact us as soon as possible:

📞 07801 561 888

📧 Admin@storagesystemsdirect.co.uk

We will arrange a refund or replacement where appropriate.

Please ensure items are securely packaged when returning them, as you remain responsible for them until they have been received and processed.

Items That Cannot Be Returned

Bundle discounts (unless the entire bundle is returned)
Any item after 30 days from delivery

Lost Packages

If your tracking shows delivery issues or your order does not arrive, we will open a claim with the courier and keep you updated while the investigation is carried out.

Need Help?

If you have any questions about returns or refunds, please contact us.

We're here to make the process as smooth and stress-free as possible.