Returns & Refunds

We want you to feel completely at ease when you shop with us. Every order is handled by one of our two trusted UK fulfilment partners, and we stay closely involved to make sure everything arrives just as it should. If something isn’t quite right, depending on what supplier fulfilled the order, the return window is either 14 - 30 days.

 Our aim is simple: clear information, fair solutions, and a friendly team you can rely on whenever you need us.

Returns for Items Dispatched by FilStorage

(Products: Shopping trolleys & Baskets, Van Storage Units, Tilt Bins, Storage Boxes & Bins, Union Bins)

14‑Day Return Window
You may return your item within 14 days of delivery.
Unless the item is faulty or damaged, return postage costs are the responsibility of the customer.

Once your return has been received and inspected, we will issue a refund for the value of the goods (excluding the original delivery charge).

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To arrange a return, please contact:
📧 Admin@storagesystemsdirect.co.uk
This does not affect your legal rights as a consumer. 

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Faulty or Damaged Items
If your item arrives damaged or develops a fault within 30 days, please contact us on:
📞 07801 561 888
📧 Admin@storagesystemsdirect.co.uk

We will arrange a refund or replacement through the fulfilment partner that shipped your order.

Please ensure items are securely packaged, as you remain responsible for them until they have been received and processed.

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Returns for Items Dispatched by Costway

30‑Day Return Window
You may request a return within 30 days of delivery if the item does not meet your expectations.
Returned items must include all original contents and packaging. Items that do not meet these requirements may not qualify for a refund.

Items That Cannot Be Returned

• Bundle discounts (unless the entire bundle is returned)

• Any item after 30 days from delivery

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For questions about Costway‑fulfilled returns, contact:
📧 Admin@storagesystemsdirect.co.uk

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Package Lost
If your tracking shows delivery issues or the item does not arrive, We will open a claim with the courier and resolve the matter once the investigation is complete.

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Need Help?
If you have any questions about returns or refunds, please contact us.

We’re here to make the process as smooth and stress‑free as possible.